Effective Date: November 1, 2016
Last Updated Date: New Policy
HOW WE COLLECT YOUR INFORMATION
We collect Personal Information when you register to use the Website, visit the Website and communicate with us. We also collect other information, such as anonymous statistics regarding your usage of the Website by using cookies, server logs, and other similar technology.
Registration. When you register to use the Website, you may need to provide Personal Information, including your e-mail address. Customer Support. We may collect Personal Information through your communications with our customer-support team.
Submitting Flight Requests. When you submit a flight request on our website or through any other means of communication, you provide us your contact details and your flight information, among other information.
Making Payments. When you make payments through the Website, you may need to provide Personal Information, including your credit card number, to our third-party service providers.
Cookies, Data Capture, and Other Related Technologies. In addition to the information that you may volunteer to us, certain customer data is automatically collected when you visit the Website.
When you visit the Website, we and our third-party service providers receive and record information WWW.FLIGHTSERVEUSA.COM on our server logs from your browser, including your IP address, and from cookies and similar technology.
By using the Website, you are authorizing us to gather, examine, and retain data related to the provision of the Website services.
Participating in surveys and promotions
When you participate in surveys and promotions, you may provide us with data including your name, contact details and other information.
HOW WE USE YOUR INFORMATION
We use Personal Information to
- submit a flight request to, and book a private flight with, our private aircraft operators
- communicate with you regarding your flight or marketing communications
- facilitate and improve our services
- conduct sales and marketing research; and
- track usage of the Website
Communications. We may send email to the email address you provide to us to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance.
Marketing. We may use information, including Personal Information, to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
Internal and Website-Related Usage. We use information, which includes Personal Information, for internal and service-related purposes only and may provide the same to third parties.
We may use and retain any data that we collect to provide and improve our services.
Aggregate Data. We may anonymize and aggregate data collected through the Website and use it for any purpose.
FLIGHTSERVE MAY DISCLOSE YOUR INFORMATION
We may share your information:
- with our third-party service providers;
- to comply with legal obligations;
- to protect and defend our rights and property;
- upon business restructuring or sale/merger; and
- with your permission.
We do not rent, sell, or share Personal Information about you with other people or non-affiliated companies for their direct marketing purposes, unless we have your permission.
Third Party Vendors and Service Providers. We may share any information we receive with WWW.FLIGHTSERVEUSA.COM vendors and service providers retained in connection with the provision of the Website.
We may also share Personal Information, including your name, with our partner service providers. As Required by Law or Pursuant to Other Disclosures. We may access, preserve, and disclose your Personal Information and other account information if we believe doing so is required or appropriate to comply with law enforcement requests and legal processes, such as a court order.
We may also do so to respond to your requests, protect your, our or others’ rights, property and/or safety.
Merger, Sale, or Other Asset Transfers. If we restructure, buy or sell part or all of our business or transition our service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Website to facilitate transmittal of information that may be useful, relevant, valuable or otherwise of interest to you.
We may also disclose your Personal Information with your permission.
SECURITY OF YOUR INFORMATION
By using the Website or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Website. If we learn of a security breach, we may attempt to notify you electronically by posting a notice on the Website or sending an email to you. You may have a legal right to receive this notice
To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at firstname.lastname@example.org.
PRIVACY OF CHILDREN
We do not knowingly collect, maintain, or use information, including Personal Information from children under 13 years of age, and no part of the Website is intended to be directed to such children. If you learn that your child has provided us with Personal Information or other information without your consent, you may alert us at email@example.com and we will promptly take steps to delete such information and terminate such an account.
INTERNATIONAL DATA TRANSFER
UPDATE YOUR INFORMATION OR POSE A QUESTION OR SUGGESTION
ACI is committed to ensuring the security of your information. To prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information, ACI has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information collected online. Encryption is used when collecting or transferring sensitive data.
A cookie is a piece of text asking permission to be placed on your computer’s hard drive. If you agree then your browser adds the text in a small file. The purpose of a cookie is to help us analyse web traffic or let us know when you visit a particular site.
ACI uses traffic log cookies to identify what pages are being used and which ones aren’t. This helps us aggregate and analyse data about web page traffic and make improvements to ACI online to better meet our client needs. In this case ACI uses this information only for statistical analysis purposes and then the data is removed from the system. That is the case of many of our support and information-sharing pages and forums. Denial of a traffic log cookie should not prevent you from using one of these sites.
You may set your Web browser to notify you of cookie placement requests or to decline cookies completely. You can delete the files that contains cookies; those files are stored as part of your internet browser.